RETURN & EXCHANGE POLICY

We prioritize your satisfaction, and our Return and Exchange Policy is designed to make your shopping experience worry-free. Our team of fitting experts is dedicated to ensuring that you get the perfect fit, and we’re here to assist you every step of the way.

Effortless Exchanges with Expert Guidance:

If the jacket doesn’t fit as expected, take advantage of our special service. Our experienced fitting professionals are ready to provide crucial assistance to ensure you achieve the perfect fit.

Returns Made Simple:

We are committed to delivering the most stylish, innovative, and flawless products. If a product doesn’t meet your expectations, doesn’t fit properly, or arrives damaged, initiate the return/exchange process through our dedicated portal within 20 days of delivery. Connect with us from email info@jacketarea.com for return and exchange your order. 

Cancellation of Orders:

Orders can be cancelled with a full refund within 24 hours of placement, taxes will Apply. However, cancellations made after 24 hours will incur a 25% deduction from the total payment.

Size Exchange at No Cost:

If you need to swap a product due to size issues, we’re happy to facilitate the exchange at no additional cost. Only pay the necessary delivery fees, which vary based on the size and weight of the item.

Product Discrepancies Resolution:

If you encounter design or color discrepancies compared to the website image, email us screenshots within 7 business days for resolution. Note that this applies only to products with intact price tags.

Return Policy Highlights:

⦁ Be decisive before purchasing similar items, as they are not eligible for return or exchange.
⦁ Custom orders are non-refundable.
⦁ Customers must check their size within 3 days of receiving their order.
⦁ If the size does not fit within this timeframe and you notify us accordingly, you are eligible for a refund; otherwise, you are not eligible.
⦁ The buyer bears the shipping costs for returns.
⦁ Items must have the product tag for exchanges or returns.
⦁ Quality inspection will be conducted upon receipt.
⦁ Credit orders are not eligible for a refund.

Special Considerations:

Customized jackets designed specifically for you cannot be returned.
Returning a product without a legitimate reason incurs shipping charges.

Product Return Guidelines:

⦁ Adhere the product tag to the packaging before returning.
⦁ While we offer free shipping, customers must cover additional customs fees imposed by the state.
For any queries or assistance, contact us at info@jacketarea.com. We value your satisfaction and strive to make your shopping experience seamless.