Jacket Area is a global online store offering jackets and outerwear for men and women. Our mission is to provide durable, stylish, and comfortable fashion pieces with reliable worldwide delivery and excellent customer service.

Yes. We proudly offer Free Worldwide Shipping on all orders, regardless of your location. All parcels are shipped using trusted carriers such as Royal Mail, FedEx, DHL, and Skynet

Orders are processed within 1–2 business days.
Shipping Transit: 2–18 business days.
The estimated total delivery time is 2–20 business days, depending on your country and local customs clearance.

Yes. You can cancel your order within 24 hours of purchase for a full refund.
If you cancel after 24 hours but before shipment, a small administrative fee may apply. Once shipped, the order can only be handled through our Return Policy.

If your order is delayed, please allow extra time for customs or courier processing.
In the rare event your package is lost in transit, contact us immediately at info@jacketarea.com with your order number.
We’ll investigate and either replace the item or issue a refund based on the situation.

• We accept returns or exchanges within 20 days of delivery.
• Returned items must be unused, in their original packaging, and with all tags attached.
• Custom-made jackets cannot be returned unless defective or damaged.

• Once we receive and inspect your returned item, we will process your refund within 5 business days. Refunds are issued to the original payment method used at checkout. Please allow an additional 5–10 business days for the refunded amount to appear on your account, depending on your bank or credit card provider.

• Yes Exchanges are available if the requested item is in stock.
• If it’s unavailable, a refund will be issued to your original payment method.
• Customers are responsible for return shipping costs unless the product is defective or incorrect.

• We accept secure payments through credit/debit cards and Stripe.
• All payments are processed safely through trusted and encrypted gateways.

• Absolutely. Jacket Area uses secure servers, SSL encryption, and trusted payment processors to ensure your personal and financial information is protected.
• We never store your card details on our servers or share your information with unauthorized third parties.

• Yes. All product images on our website represent the actual item.
• However, slight variations in color or texture may occur due to lighting, screen resolution, or material batch differences.

You can reach our customer support team at any time via the following:

Store Name: Jacket Area
Email: info@jacketarea.com
Phone: +1 (510) 370-2137
Address: 213 West Town Street, Unit D17, Norwich, Connecticut 06360, United States
Website: https://jacketarea.com

Customer Service Hours

• Monday – Sunday: 8:00 AM – 8:00 PM

Our support team strives to respond to all inquiries within one business day.