Return & Exchange Policy
At Jacket Area, your satisfaction is our top priority. If you are not completely happy with your purchase, you may return or exchange most items within 20 days of delivery. Returns are accepted for any reason (including change of mind), as long as the items meet the conditions below.
Eligibility for Returns
To be eligible for a return or exchange, the item must:
-
Be returned within 20 days of the delivery date.
-
Be unused, unworn, unwashed, and in its original condition.
-
Have all original tags, labels, and packaging intact.
-
Include proof of purchase (order number or receipt).
Returns are not accepted for: custom-made or personalized jackets, or any item that has been worn, washed, altered, or damaged after delivery.
How to Return or Exchange an Item
To start a return or exchange, please follow these steps:
-
Contact Us: Email us at info@jacketarea.com within 20 days of delivery. Include your order number, item name, reason for return, and clear photos of the item (especially if it’s damaged or faulty).
-
Return Authorization: Our customer service team will respond within 1 business day with a Return Merchandise Authorization (RMA) number and the correct return address for your region.
-
Ship the Item: Pack the item securely, write the RMA number clearly on the package, and ship it to the address we provided. Please use a trackable shipping method and keep the receipt until your return is confirmed.
Return Shipping Costs
-
Defective or Incorrect Items: If the return is due to a defect, damage, or our error (for example, a wrong item sent), Jacket Area will cover all return shipping costs.
-
Change of Mind or Other Reasons: If you are returning the item for any other reason (such as sizing issues or change of mind), the customer is responsible for return postage.
We recommend using a shipping service with tracking to ensure safe delivery of your return.
Refunds
Once we receive and inspect your returned item, we will process your refund within 5 business days. Refunds are issued to the original payment method used at checkout. Please allow an additional 5–10 business days for the refunded amount to appear on your account, depending on your bank or credit card provider.
-
If the return is due to a change of mind (not a product issue), the original shipping cost may be deducted from your refund.
-
We will send you an email confirmation once your return is approved and the refund has been initiated.
Exchanges
We offer exchanges for the same item in a different size or color (subject to availability). To exchange:
-
Follow the return process above and indicate that you want an exchange for a specific size or style.
-
If the exchange is due to our error or a defective product, Jacket Area will cover the shipping cost for sending the replacement.
-
For exchanges due to other reasons (such as ordering the wrong size), the customer may be responsible for any postage costs of the new item.
If the requested exchange item is not in stock, we will issue a refund once we receive your return.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Email info@jacketarea.com with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.
Order Cancellations
You may cancel or change your order within 24 hours of placing it for a full refund. After 24 hours (or once the order has shipped), please use the standard return process above. If you cancel after 24 hours but before shipping, a small processing fee may apply. Once an order has shipped, it can no longer be canceled and must be returned as described above.
No Restocking Fees
Jacket Area does not charge any restocking fees. You can return eligible items without worrying about extra repackaging or restocking charges.
Contact Information
Store Name: Jacket Area
Email: info@jacketarea.com
Phone: +1 (510) 370-2137
Address: 213 West Town Street, Unit D17, Norwich, Connecticut 06360, United States
Website: https://jacketarea.com
Customer Service Hours
Our support team strives to respond to all inquiries within one business day.
Thank you for shopping with Jacket Area. We appreciate your trust and look forward to helping you find your perfect jacket!
Return & Exchange Policy
At Jacket Area, your satisfaction is our top priority. If you are not completely happy with your purchase, you may return or exchange most items within 20 days of delivery. Returns are accepted for any reason (including change of mind), as long as the items meet the conditions below.
Eligibility for Returns
To be eligible for a return or exchange, the item must:
-
Be returned within 20 days of the delivery date.
-
Be unused, unworn, unwashed, and in its original condition.
-
Have all original tags, labels, and packaging intact.
-
Include proof of purchase (order number or receipt).
Returns are not accepted for: custom-made or personalized jackets, or any item that has been worn, washed, altered, or damaged after delivery.
How to Return or Exchange an Item
To start a return or exchange, please follow these steps:
-
Contact Us: Email us at info@jacketarea.com within 20 days of delivery. Include your order number, item name, reason for return, and clear photos of the item (especially if it’s damaged or faulty).
-
Return Authorization: Our customer service team will respond within 1 business day with a Return Merchandise Authorization (RMA) number and the correct return address for your region.
-
Ship the Item: Pack the item securely, write the RMA number clearly on the package, and ship it to the address we provided. Please use a trackable shipping method and keep the receipt until your return is confirmed.
Return Shipping Costs
-
Defective or Incorrect Items: If the return is due to a defect, damage, or our error (for example, a wrong item sent), Jacket Area will cover all return shipping costs.
-
Change of Mind or Other Reasons: If you are returning the item for any other reason (such as sizing issues or change of mind), the customer is responsible for return postage.
We recommend using a shipping service with tracking to ensure safe delivery of your return.
Refunds
Once we receive and inspect your returned item, we will process your refund within 5 business days. Refunds are issued to the original payment method used at checkout. Please allow an additional 5–10 business days for the refunded amount to appear on your account, depending on your bank or credit card provider.
-
If the return is due to a change of mind (not a product issue), the original shipping cost may be deducted from your refund.
-
We will send you an email confirmation once your return is approved and the refund has been initiated.
Exchanges
We offer exchanges for the same item in a different size or color (subject to availability). To exchange:
-
Follow the return process above and indicate that you want an exchange for a specific size or style.
-
If the exchange is due to our error or a defective product, Jacket Area will cover the shipping cost for sending the replacement.
-
For exchanges due to other reasons (such as ordering the wrong size), the customer may be responsible for any postage costs of the new item.
If the requested exchange item is not in stock, we will issue a refund once we receive your return.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Email info@jacketarea.com with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.
Order Cancellations
You may cancel or change your order within 24 hours of placing it for a full refund. After 24 hours (or once the order has shipped), please use the standard return process above. If you cancel after 24 hours but before shipping, a small processing fee may apply. Once an order has shipped, it can no longer be canceled and must be returned as described above.
No Restocking Fees
Jacket Area does not charge any restocking fees. You can return eligible items without worrying about extra repackaging or restocking charges.
Contact Information
Store Name: Jacket Area
Email: info@jacketarea.com
Phone: +1 (510) 370-2137
Address: 213 West Town Street, Unit D17, Norwich, Connecticut 06360, United States
Website: https://jacketarea.com
Customer Service Hours
Our support team strives to respond to all inquiries within one business day.
Thank you for shopping with Jacket Area. We appreciate your trust and look forward to helping you find your perfect jacket!
Return & Exchange Policy
At Jacket Area, your satisfaction is our top priority. If you are not completely happy with your purchase, you may return or exchange most items within 20 days of delivery. Returns are accepted for any reason (including change of mind), as long as the items meet the conditions below.
Eligibility for Returns
To be eligible for a return or exchange, the item must:
-
Be returned within 20 days of the delivery date.
-
Be unused, unworn, unwashed, and in its original condition.
-
Have all original tags, labels, and packaging intact.
-
Include proof of purchase (order number or receipt).
Returns are not accepted for: custom-made or personalized jackets, or any item that has been worn, washed, altered, or damaged after delivery.
How to Return or Exchange an Item
To start a return or exchange, please follow these steps:
-
Contact Us: Email us at info@jacketarea.com within 20 days of delivery. Include your order number, item name, reason for return, and clear photos of the item (especially if it’s damaged or faulty).
-
Return Authorization: Our customer service team will respond within 1 business day with a Return Merchandise Authorization (RMA) number and the correct return address for your region.
-
Ship the Item: Pack the item securely, write the RMA number clearly on the package, and ship it to the address we provided. Please use a trackable shipping method and keep the receipt until your return is confirmed.
Return Shipping Costs
-
Defective or Incorrect Items: If the return is due to a defect, damage, or our error (for example, a wrong item sent), Jacket Area will cover all return shipping costs.
-
Change of Mind or Other Reasons: If you are returning the item for any other reason (such as sizing issues or change of mind), the customer is responsible for return postage.
We recommend using a shipping service with tracking to ensure safe delivery of your return.
Refunds
Once we receive and inspect your returned item, we will process your refund within 5 business days. Refunds are issued to the original payment method used at checkout. Please allow an additional 5–10 business days for the refunded amount to appear on your account, depending on your bank or credit card provider.
-
If the return is due to a change of mind (not a product issue), the original shipping cost may be deducted from your refund.
-
We will send you an email confirmation once your return is approved and the refund has been initiated.
Exchanges
We offer exchanges for the same item in a different size or color (subject to availability). To exchange:
-
Follow the return process above and indicate that you want an exchange for a specific size or style.
-
If the exchange is due to our error or a defective product, Jacket Area will cover the shipping cost for sending the replacement.
-
For exchanges due to other reasons (such as ordering the wrong size), the customer may be responsible for any postage costs of the new item.
If the requested exchange item is not in stock, we will issue a refund once we receive your return.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Email info@jacketarea.com with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.
Order Cancellations
You may cancel or change your order within 24 hours of placing it for a full refund. After 24 hours (or once the order has shipped), please use the standard return process above. If you cancel after 24 hours but before shipping, a small processing fee may apply. Once an order has shipped, it can no longer be canceled and must be returned as described above.
No Restocking Fees
Jacket Area does not charge any restocking fees. You can return eligible items without worrying about extra repackaging or restocking charges.
Contact Information
Store Name: Jacket Area
Email: info@jacketarea.com
Phone: +1 (510) 370-2137
Address: 213 West Town Street, Unit D17, Norwich, Connecticut 06360, United States
Website: https://jacketarea.com
Customer Service Hours
Our support team strives to respond to all inquiries within one business day.
Thank you for shopping with Jacket Area. We appreciate your trust and look forward to helping you find your perfect jacket!
