Return & Exchange Policy
At Jacket Area, we want you to be fully satisfied with your purchase. If you are not, you can request a return or exchange within 20 days of delivery.
How to Request a Return or Exchange:
-
Contact us via email at info@jacketarea.com or call us at +1 510-370-2137.
-
Include your order number, product details, and photos (if applicable).
-
Let us know if you’d like a refund or exchange.
Conditions:
-
Items must be returned unused, in original packaging, and with tags intact.
-
Exchanges depend on stock availability. If the requested item is unavailable, a refund will be issued.
-
Custom-made jackets (manufactured upon request) are not returnable, except in cases of defects or damage.
Refunds:
-
Once we receive and inspect your return, we’ll notify you by email.
-
If approved, refunds are processed within 5 business days to your original payment method.
-
Return shipping costs may be deducted if the return is due to a change of mind rather than a product issue.
Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact us within 7 days of delivery. Send your order number and product photos to info@jacketarea.com. We will arrange an exchange or refund at no cost to you.
Order Cancellations:
Orders can be cancelled within 24 hours of purchase for a full refund.
-
If cancelled after 24 hours but before shipping, a small administrative/restocking fee may apply.
-
If cancelled after shipment, return must follow our 20-day Return Policy.
Size Issues:
If you’re unsure about sizing, contact us before placing your order. Our support team is available via info@jacketarea.com or phone at +1 510-370-2137.
Return & Exchange Policy
At Jacket Area, we want you to be fully satisfied with your purchase. If you are not, you can request a return or exchange within 20 days of delivery.
How to Request a Return or Exchange:
-
Contact us via email at info@jacketarea.com or call us at +1 510-370-2137.
-
Include your order number, product details, and photos (if applicable).
-
Let us know if you’d like a refund or exchange.
Conditions:
-
Items must be returned unused, in original packaging, and with tags intact.
-
Exchanges depend on stock availability. If the requested item is unavailable, a refund will be issued.
-
Custom-made jackets (manufactured upon request) are not returnable, except in cases of defects or damage.
Refunds:
-
Once we receive and inspect your return, we’ll notify you by email.
-
If approved, refunds are processed within 5 business days to your original payment method.
-
Return shipping costs may be deducted if the return is due to a change of mind rather than a product issue.
Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact us within 7 days of delivery. Send your order number and product photos to info@jacketarea.com. We will arrange an exchange or refund at no cost to you.
Order Cancellations:
Orders can be cancelled within 24 hours of purchase for a full refund.
-
If cancelled after 24 hours but before shipping, a small administrative/restocking fee may apply.
-
If cancelled after shipment, return must follow our 20-day Return Policy.
Size Issues:
If you’re unsure about sizing, contact us before placing your order. Our support team is available via info@jacketarea.com or phone at +1 510-370-2137.
Return & Exchange Policy
At Jacket Area, we want you to be fully satisfied with your purchase. If you are not, you can request a return or exchange within 20 days of delivery.
How to Request a Return or Exchange:
-
Contact us via email at info@jacketarea.com or call us at +1 510-370-2137.
-
Include your order number, product details, and photos (if applicable).
-
Let us know if you’d like a refund or exchange.
Conditions:
-
Items must be returned unused, in original packaging, and with tags intact.
-
Exchanges depend on stock availability. If the requested item is unavailable, a refund will be issued.
-
Custom-made jackets (manufactured upon request) are not returnable, except in cases of defects or damage.
Refunds:
-
Once we receive and inspect your return, we’ll notify you by email.
-
If approved, refunds are processed within 5 business days to your original payment method.
-
Return shipping costs may be deducted if the return is due to a change of mind rather than a product issue.
Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact us within 7 days of delivery. Send your order number and product photos to info@jacketarea.com. We will arrange an exchange or refund at no cost to you.
Order Cancellations:
Orders can be cancelled within 24 hours of purchase for a full refund.
-
If cancelled after 24 hours but before shipping, a small administrative/restocking fee may apply.
-
If cancelled after shipment, return must follow our 20-day Return Policy.
Size Issues:
If you’re unsure about sizing, contact us before placing your order. Our support team is available via info@jacketarea.com or phone at +1 510-370-2137.
